General SupportAgentrics Customer Support Service (CSS) is available for users of all Agentrics solution platforms around the world. Our team provides:
For any requests, e-mail us at help@agentrics.com Please include the following information to your email: o Your Name o Your Company name o Your Buyer’s Company name (if you are a supplier) o The Agentrics application you are using o ERN or Auction ID (if relevant) o The nature of your request Different levels of support are available depending on which solutions you are using and the package chosen by your organization. However, we can provide support 24 hours a day, 5 days a week in English and during below regions’ business hours in 7 other languages.
X - Supported language Δ- Limited Supported Language (Agents might not be available during the extended hours of supported listed above but live translators might be available) Questions on how to log in to your application? To access your user account click on the following link related to your application. Note: If you are not sure which application you are using, check the URL on the invitation email received from your buyer
Sourcing and Negotiations
Click here to log in now.
Click here to log in now. Product Lifecycle Management
Training Resources Quick Reference Guides: (QRG) The Sourcing Quick Reference Guide (QRG) is available to help you on getting familiar with the application.
Online Live Training Session: Agentrics also provides free online training for suppliers. We encourage you to enroll yourself to an online training session several weeks or days before your event
1. Select a session 2. Enter your name, email and click register 3. You will receive an email with all the information to help you on accessing your training
1. Login to MyGenSource 2. Go to: Quick Links - Training – Training Calendar 3. Choose the most appropriate schedule and language and click: “Enroll” FAQ The Supplier FAQ helps with the 15 most frequent questions we receive. We strongly recommend that you check our FAQ before contacting us. Other ways to contact CSS By E-mail For PLM Support, specific e-mail addresses are available with your retailer company. By Phone 1. Chicago Customer Service Office 200 W Monroe Street - Chicago, IL Tel: 1-312-706-3729 / Fax: 1-312-706-3700 2. International Toll Free number These numbers are best reached from a touch-tone phone. Should you experience difficulty reaching us when calling from a mobile phone, please try contacting us from a fixed line telephone. Find your country in order to view the corresponding number. If your country is not listed, or you are experiencing difficulty reaching us using the listed toll free number, you may contact us via direct toll number at 1-312-706-3729 or request a
*China-North includes Beijing, Hebei, Shanxi, Neimenggu, Liaoning. Jilin, Heilongjiang, Henan, Shandong **China-South includes Anhui, Chongqing, Fujian, Gansu, Guangdong, Guangxi, Hainan, Hunan, Jiangsu, Jiangxi, Ningxia, Qinghai, Shaanxi, Shanghai, Sichuan, Xinjiang, Xizang, Yunnan, Zhejiang. *** Mobile users cannot dial outbound international toll-free calls; please use a landline or web call-back. 3. Request a Call Back Request a Call Back
| ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||