Position Title:  Sales Director

Position Location:  Chicago, IL                       

Reports to: VP Sales

Supervisory Responsibility: No           

Term: Permanent

Full/Part Time: Full Time

Date Prepared: 2.11.10

About Agentrics

Agentrics was founded by the world’s largest, most successful retailers to provide solutions for more effective sourcing and supply chain collaborations. Over the years, we expanded our services to support retailer growth initiatives in private label product development, data sharing, performance analytics, food safety and business intelligence. Today, Agentrics is a trusted partner to more than half of the world’s top 25 retailers and hundreds of other merchants and trading partners.

Agentrics has one of the industry’s most active customer communities, as we facilitate user- and executive-level interactions so customers can share innovative practices, address global issues and influence industry standards. More information is available at www.agentrics.com.

Position Summary

The principle responsibility of the Sales Director is focused in two areas: account management and driving customer adoption and integration of Agentrics solutions and processes. The Sales Director is the customer’s primary point-of-contact at Agentrics, and most importantly, the focal point of the customer’s interests at Agentrics.

Responsibilities:

·          Primary owner of the relationship between the Agentrics and the customers

·          Primary owner of customer service experience from all parts of the Agentrics organization for

·          Customers

·          Gain and communicate in-depth understanding of customer’s business needs, challenges, opportunities, and strategic/tactical plans as they relate to B2B ecommerce

·          Qualify opportunities, and work with customers to develop and implement agreed upon engagement plans that identify ways to leverage the power of the Exchange

·          Develop annual forecasts for customers (to be rolled up into overall plan)

·          Execute plans by engaging appropriate Exchange resources (e.g. product teams, Agentrics Training, senior executives) to contribute to customer product adoption and account management activities

·          Team with Product Directors and Product Team members to determine customer needs and drive adoption

·          Create activity forecasts for customer accounts and timely appropriate account management reporting

·          Manage complex multi-level (vertical) and multi-division (horizontal) communications with customers

·          Ensure the right levels of communication with key Agentrics constituencies

·          Conduct business with the highest level of integrity and maintain absolute confidentiality in dealing with Exchange and customer data

·          Customer Account Manager performance measurements are based on successes toward:

·          Securing continued membership

·          Driving adoption and revenue execution against the plan; meeting adoption plan

·          Demonstrated customer-focused approach

Travel Requirements:

·          Approximately 25% of time traveling within territory at customer or prospective customer locations

·          Domestic and International travel

Skills and Expertise:

Essential:

·          Individual should have proven experience in retail environment and with B2B e-commerce in general.  Experience could include supply chain management, buying, being part of a strategic sales-force, or working in change management involving implementation of IT based e-commerce solutions and business process redesign.

·          Essential is experience in sourcing product in a retail/CPG environment, including direct/indirect product, domestic and international sourcing, and online reverse auctions

·          Essential is a consultative, solutions-selling approach to sales and account management at the highest levels of corporate leadership.

·          Highly desirable is an in-depth knowledge of how Retail/CPG businesses operate, to include business process, decision making, trading partner relationships, and buying patterns.

·          English mandatory, with one of the preferred additional languages: French, German, Spanish

This person must also possess:

·          Desire to work in a global business environment

·          Strong business acumen and business planning capability (including project management)

·          Proven ability to interact with all levels of the Customer organization, including C-level

·          Extremely effective oral and written communication skills internally and externally

·          Possess an executive level presence

·          Demonstrated problem-solving, customer management/service, and strong facilitation skills

·          Ability to work as an effective member of a team

·          Strong written skills and verbal communication skills.  Ability to effectively communicate with all regions of the world

·          Outstanding interpersonal and organizational skills. Demonstrated ability to work under tight deadlines, and to effectively manage multiple priorities.

·          Advanced Microsoft Office skills (Word, PowerPoint, Excel)

Education and Experience:

Essential:

·          Experience selling complex software solutions with 3-9 month sales cycles

·          10+ years sales leadership and management from a retail, supply chain industry.

·          College Degree (MBA Preferred).

·          Track record for successfully building long-term, multi-dimensional, world-class customer relationships

Accommodations:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

To Apply:

https://home.eease.com/recruit/?id=484527