Position Title: Customer Support Specialist - French (Night Shift)
 
Position Location: Chicago, IL            
Reports to: Customer Support Manager             
Supervisory Responsibility: None        
Term: Permanent
Full/Part Time: Full time
Date Prepared: January 2011
 
 
About Agentrics
 
Agentrics is looking for talented, forward-thinking and experienced individuals who thrive on the challenges of a fast-paced, growing company.
 
We were founded by the world’s largest, most successful retailers to provide solutions for more effective sourcing and supply chain collaborations. Over the years, we expanded our services to support retailer growth initiatives in private label product development, data sharing, performance analytics, food safety and business intelligence. Today, Agentrics is a trusted partner to more than half of the world’s top 25 retailers and hundreds of other merchants and trading partners.
 
We have one of the industry’s most active global communities representing more than $1.5 trillion in customer spending, as we facilitate user- and executive-level interactions so customers can share innovative practices, address global issues and influence industry standards.
 
 
Position Summary
 
This position needs a French/English bilingual to work full-time supporting customers on our web-based applications and participate in projects introducing new potential suppliers to our retail clients.
 
The shift for this role is 1am to 11:30am four days a week.
 
We are considering local candidates only and you must be authorized to work for any employer in the U.S.

 
Responsibilities:
 
Daily tasks in customer support including:
  • Troubleshooting customer inquiries
  • Recording issues in an incident tracking database
  • Providing status updates on known issues
  • Continually building proficiency in our online applications.    
 
This is an excellent opportunity with the potential for growth in retail and IT among other areas. 
 
 
Travel Requirements:
 
0%
 
Skills and Expertise:
  • Written and spoken fluency in French and English  (Proficiency in other languages also valued)
  • Excellent presentation, communication and customer service skills.
  • Detail-oriented with strong organizational and project management skills.
  • Facility for working in a diverse team and contributing to multiple projects
  • Ability to troubleshoot and solve complex problems.
  • Knowledge of the Internet, PC basics, and working knowledge of MS-Office products: Outlook, Word & Excel and/or Customer Relationship Management tools.
  • Ablility to interact effectively with employees at all levels of the organization.  
 
Education and Experience:
  • Experience in the retail industry, customer support, or sales
  • Associate’s Degree
 
What’s in for you?
  • Medical, Vision and Dental Plan.
  • 401K
  • Paid Time Off
  • Tuition Reimbursement
  • Transportation Benefits
  • Health Club Membership
  • Discount Programs
  • Bonus