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Position Title: Customer Support Specialist - German (Night Shift)
 
Position Location: Chicago, IL            
Reports to: Customer Support Manager                      
Supervisory Responsibility: None      
Term: Permanent
Full/Part Time: Full time
Date Prepared: July 2010
 
About Agentrics
 
Agentrics was founded by the world’s largest, most successful retailers to provide solutions for more effective sourcing and supply chain collaborations. Over the years, we expanded our services to support retailer growth initiatives in private label product development, data sharing, performance analytics, food safety and business intelligence. Today, Agentrics is a trusted partner to more than half of the world’s top 25 retailers and hundreds of other merchants and trading partners.
 
We have one of the industry’s most active customer communities, as we facilitate user- and executive-level interactions so customers can share innovative practices, address global issues and influence industry standards. More information is available at www.agentrics.com.
 
Position Summary
 
This position needs a German/English bilingual to work full-time supporting customers on our web-based applications and participate in projects introducing new potential suppliers to our retail clients.
 
The shift for this role is 1am to 11am four days a week.
 
We are considering local candidates only and you must be authorized to work for any employer in the U.S.

Responsibilities:
 
Daily tasks in customer support including:
  • Troubleshooting customer inquiries
  • Recording issues in an incident tracking database
  • Providing status updates on known issues
  • Continually building proficiency in our online applications.    
 
This is an excellent opportunity with the potential for growth in retail and IT among other areas. 
 
Travel Requirements:
 
0%
 
Skills and Expertise:
Essential:
  • Written and spoken fluency in German and English  (Proficiency in other languages also valued)
  • Excellent customer service and telephone skills.
  • Excellent communication and presentation.
  • Detail-oriented with strong organizational and project management skills.
  • Facility for working in a diverse team
  • Ability to troubleshoot and solve complex problems.
  • Knowledge of the Internet, PC basics, and working knowledge of MS-Office products: Outlook, Word & Excel and/or Customer Relationship Management tools.
  • Able to interact effectively with employees at all levels of the organization.  
Education and Experience:
 
  • Experience in the retail industry, customer support, or sales
 
Accommodations:
 
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
Please click here to apply.