Customer Service Manager - Chicago, IL
Careers
Customer Support Services (CSS) - Americas Shift manager
Chicago, IL
Chicago, IL
Position Summary:
You will be managing the Americas shift - which currently counts 6 support representatives – to support customers on our web-based applications : access, troubleshooting, training, and incident management are the main activities. Duties also include delivering supplier training sessions, providing auction registration and bidding assistance to suppliers and other assistance to consulting services and discovery services.
This is an excellent opportunity with the potential for growth.
Language Qualifications:
· Bilingual or trilingual, with written and spoken fluency in English. Preferred additional languages: Portuguese or Spanish
Other Qualifications:
· Detail-oriented, with strong organizational and management skills
· Prior experience with an IT helpdesk or in providing technical support is highly desirable.
· Knowledge of the retail industry, strategic sourcing, purchasing and/or supply chain management is highly desirable.
· Excellent customer service, communication, presentation skills
· Knowledge of the Internet, PC basics, and working knowledge of MS-Office products: Mail, Word & Excel and/or CRM platforms
· Must be able to interact effectively with employees at all levels of the organization
· Previous Customer Service or Retail experience preferred
· Desire to learn and develop expertise in e-commerce industry
We are considering local candidates only.
You must be authorized to work for any employer in the U.S.
Please send your cover letter, salary expectations, along with your resume in the body of your email. NO ATTACHMENTS – PLEASE – htunea@agentrics.com. no calls.