Careers

IT Support Engineer
St. Albans, UK

Position Summary:

Agentrics is seeking to recruit a self motivated IT Support Engineer with at least three years of experience supporting all aspects of corporate IT infrastructure. This position is located in St. Albans, UK, and is part of the US based IT team that provides support for four offices and a remote workforce.

Responsibilities:

The IT Support Engineer will be responsible for installing, configuring, and fixing Windows 2003 servers, Windows XP clients, and peripheral equipment. The candidate will also be responsible for monitoring system availability and performance, maintaining backups, and ensuring anti-virus and system patches are applied.

The candidate will add and remove user accounts to Active Directory and other enterprise applications, maintain proper security permissions, manage Exchange Server mailboxes, Outlook clients and Blackberry devices.

The candidate will support both office and remote end-users with Windows XP, Office 2003/2007 application issues, VPN connectivity, and hardware repairs.

He/She will work with the US team to document and follow standard procedures, track and resolve issues, keep up-to-date hardware inventory and track software licenses.

Additionally, the candidate will be responsible for setting up and administering phones, voicemail, teleconference, and video conferencing equipment, as well as escalating issues related to Internet connectivity, LAN, Wireless, and inter-office-site links to the Network team.

Skills and Expertise:

Required skills:

  • Expert knowledge of Windows Server 2003, Active Directory, Windows XP, and Office 2003/2007 including Project and Visio.
  • Ability to troubleshoot and resolve hardware and software problems
  • Ability to communicate in a cross-cultural environment with multiple personalities
  • Good fundamental knowledge of TCP/IP networking, DNS, DHCP, LAN, WAN, VPN, and firewalls.
  • Ability to perform basic administration on Avaya PBX’s
  • Ability to multi-task, self starter, eager to learn

Education and Experience:

  • Experience with Dell hardware (servers, laptops, and desktops)
  • Experience backing up/restoring windows systems, BackupExec
  • Experience with systems monitoring and alerting
  • Experience with Ghost system imaging
  • Experience working with projectors, video and audio conferencing equipment

Additional preferred experience includes:

  • Microsoft or other industry certification a plus
  • Familiarity with Microsoft licensing options
  • Familiarity with Blackberry Enterprise server.
  • Exposure to VMware or other virtualization technologies
  • Experience working in a software development environment a plus

Travel Requirements:

  • 0%

About Agentrics

Agentrics provides collaboration solutions and services that connect retailers, manufacturers and their trading partners to streamline and automate sourcing, product introduction and supply chain processes. Agentrics* solutions help retail industry trading partners reduce costs and improve efficiency by leveraging information visibility and joint work processes. Agentrics currently consists of members from Asia, Europe and the Americas with combined sales of approximately U.S. $1 trillion.

How to Apply: Please send your resume and salary requirements to mstadt@agentrics.com in the body of your email – NO ATTACHMENTS PLEASE.