Web Content Display Web Content Display

 

Position Title: Customer Support Specialist - PLM

 
Position Location: Chicago, IL            
Reports to: Priscila Zanrosso  
Supervisory Responsibility: None      
Term: Permanent
Full/Part Time: Full time
Date Prepared: October 2010
 
About Agentrics
 
Agentrics is looking for talented, forward-thinking and experienced individuals who thrive on the challenges of a fast-paced, growing company.
 
We were founded by the world’s largest, most successful retailers to provide solutions for more effective sourcing and supply chain collaborations. Over the years, we expanded our services to support retailer growth initiatives in private label product development, data sharing, performance analytics, food safety and business intelligence. Today, Agentrics is a trusted partner to more than half of the world’s top 25 retailers and hundreds of other merchants and trading partners.
 
We have one of the industry’s most active global communities representing more than $1.5 trillion in customer spending, as we facilitate user- and executive-level interactions so customers can share innovative practices, address global issues and influence industry standards.
 
 
Position Summary
 
We seek a motivated individual to become an expert on our web-based private label management application and serve as the first point-of-contact for our retail clients and their supplier community. 
 
The shift for this role is 9:00am to 5:30pm five days a week.
 
We are considering local candidates only and you must be authorized to work for any employer in the U.S.

 
Responsibilities:
 
Daily tasks in customer support including:
  • Troubleshooting customer inquiries
  • Recording issues in an incident tracking database
  • Providing status updates on known issues
  • Continually building proficiency in our online applications.    
This is an excellent opportunity with the potential for growth in retail and IT among other areas. 
 
 
Travel Requirements:
 
0%
 
Skills and Expertise:
Essential:
  • Written and spoken fluency in English  (Proficiency in other languages also valued)
  • Excellent customer service and telephone skills.
  • Excellent communication and presentation.
  • Detail-oriented with strong organizational and project management skills.
  • Facility for working in a diverse team
  • Ability to troubleshoot and solve complex problems.
  • Knowledge of the Internet, PC basics, and working knowledge of MS-Office products: Outlook, Word & Excel and/or Customer Relationship Management tools.
  • Able to interact effectively with employees at all levels of the organization.  
 
Education and Experience:
  •  Experience in the retail industry, customer support, or sales
 
What’s in for you?
  • Medical, Vision and Dental Plan.
  • 401K
  • Paid Time Off
  • Tuition Reimbursement
  • Transportation Benefits
  • Health Club Membership
  • Discount Programs
  • Bonus
  
Accommodations:
 
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

Please click here to apply.