Careers

Customer Support Specialist (CSS)
Chicago, IL

Position Summary:

You will primarily be responsible for supporting customers on our applications and for assisting retailers in finding new suppliers. Duties also include delivering supplier training sessions, providing auction registration and bidding assistance to suppliers and providing limited translations of documents and application labels.

This is an excellent opportunity with the potential for growth.

Language Qualifications:

  • Bilingual or Trilingual, with written and spoken fluency in English plus one or more of the following Languages: French, German, Portuguese, Italian, Spanish, Mandarin, Korean and/or Japanese.

Other Qualifications:

  • Prior experience with an IT helpdesk or in providing technical support is highly desirable.
  • Knowledge of the retail industry, strategic sourcing, purchasing and/or supply chain management is highly desirable.
  • Ability to work a specific shift:
    • European Shift: Four 10-hour days, 1:00 a.m. to 11:30 a.m. These hours correspond to business hours in Europe.
    • Asia-Pacific Shift: Four 10-hour days, 6:00 p.m. to 4:30 a.m. These hours correspond to business hours in the Pacific / Asia region.
    • Americas Shift: Five 8-hour days during normal U.S business hours.
  • Excellent communication, speaking, writing and presentation skills
  • Ability to troubleshoot and solve complex problems/li>
  • Detail-oriented, with strong organizational and project management skills
  • Knowledge of the Internet, PC basics, and working knowledge of MS-Office products: Mail, Word & Excel and/or CRM platforms
  • Must be able to interact effectively with employees at all levels of the organization
  • Previous Customer Service or Retail experience preferred
  • Desire to learn and develop expertise in e-commerce industry

We are considering local candidates only.

You must be authorized to work for any employer in the U.S.

Please send your cover letter, salary expectations, along with your resume in the body of your email. NO ATTACHMENTS – PLEASE – kmarin@agentrics.com. no calls.